Privacy policy

This Privacy Policy explains how PawMotion (“we”, “us”, “our”) collects, uses and shares your personal information when you visit or make a purchase from our website (the “Site”).

Contact
If you have questions about this policy or our privacy practices, or would like to make a complaint, please email us at pawmotion1@outlook.com.

Information We Collect

Device information

  • What: browser type, IP address, time zone, cookie information, the pages and products you view, search terms, and how you use the Site.
  • Why: to load the Site correctly for you and to analyse Site usage so we can improve it.
  • How: collected automatically when you visit the Site, using cookies, log files, web beacons, tags and pixels.
  • Shared with: our platform provider, Shopify.

Order information

  • What: name, billing address, shipping address, payment information, email address and phone number.
  • Why: to fulfil your order, process your payment, arrange shipping, send invoices and order confirmations, communicate with you, screen orders for risk or fraud, and, where you have agreed, send you information or offers about our products.
  • How: collected from you at checkout.
  • Shared with: Shopify, our payment processors, and our shipping and fulfilment partners.

Customer support information

  • What: any information you send us when you contact us, such as your name, email address and order details.
  • Why: to provide customer support.
  • How: collected from you.

Sharing Your Information
We share your personal information with service providers who help us run our store and fulfil your orders, as described above. For example:

  • We use Shopify to power our online store. You can read how Shopify uses your personal information at https://www.shopify.com/legal/privacy.
  • We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request, or to otherwise protect our rights.

We do not sell your personal information.

Advertising
We may use your personal information to show you targeted ads or marketing we believe may interest you, including through advertising platforms such as Meta (Facebook and Instagram), TikTok and Google. You can opt out of targeted advertising here:

Cookies
A cookie is a small file that is downloaded to your device when you visit our Site. We use cookies to keep the store working (for example, your cart and checkout), to remember your preferences, and to understand how visitors use the Site. Most browsers accept cookies automatically, but you can choose to block or delete them in your browser settings. Blocking cookies may stop parts of the Site from working properly.

Do Not Track
There is no consistent industry standard for responding to “Do Not Track” signals, so we do not change our data collection practices when we detect one.

Data Retention
When you place an order, we keep your personal information for our records unless and until you ask us to delete it.

Your Rights
Depending on where you live, you may have the right to access the personal information we hold about you, to ask us to correct, update or delete it, or to move it to another service. This includes residents of Canada (PIPEDA), the European Economic Area and UK (GDPR), and California (CCPA). To use any of these rights, email us at pawmotion1@outlook.com.

Minors
The Site is not intended for anyone under 18. We do not knowingly collect personal information from children.

Changes
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons.

Complaints
If you have a complaint, please email us at pawmotion1@outlook.com. If you are not satisfied with our response, you can contact the data protection authority in your area. In Canada, that is the Office of the Privacy Commissioner of Canada (https://www.priv.gc.ca).