Shipping policy

PawMotion works with trusted international shipping partners and local couriers to deliver your order straight to your door.

Free Shipping
We offer free standard shipping on all orders.

Order Processing
All orders and payments are subject to verification and approval before shipping. Orders usually take 1–3 business days to process and hand over to our carrier. During major holidays, sales or periods of high demand, processing can take up to 7 business days.

To help prevent fraud, orders with incorrect billing information or orders that need extra verification may be delayed.

Once your order has started processing we cannot make any changes, including address changes. We only ship to the address provided at checkout. Orders are shipped on business days only (Monday to Friday, excluding holidays).

If your order contains more than one item, the items may be shipped separately and arrive on different days.

Tracking
Every order is shipped with a tracking number. You will receive a shipping confirmation email with your tracking number once your order has been handed to the carrier. Some carriers take a few days to update tracking information. If your order was placed more than 5 business days ago and your tracking still shows no information, please contact us.

Estimated Delivery Times
Delivery times vary by country and are estimates only. Specific delivery dates are not guaranteed.

  • United States: 7–14 business days
  • Canada: 7–14 business days
  • United Kingdom & Europe: 10–14 business days
  • Australia & New Zealand: 10–21 business days
  • Rest of the world: 15–30 business days

These estimates are in business days and do not include order processing time.

We do all we can to get your order to you on time, but PawMotion is not responsible for delays outside our control, such as customs clearance, postal delays, holidays, severe weather, strikes or other disruptions.

Duties, Taxes and Fees
International orders may be charged import taxes, duties or customs fees once they arrive in your country. These charges are the responsibility of the recipient. PawMotion has no control over these charges and cannot predict what they will be. If a shipment is refused, you are responsible for any duties and return shipping costs. For customs questions, please contact your local customs office.

Lost, Stolen or Damaged Packages
PawMotion is not responsible for packages that are lost, stolen or damaged in transit or after delivery. If your tracking shows your package was delivered and you have not received it, please check with neighbours and your local post office, and file a claim with the shipping carrier.

Wrong Address
It is your responsibility to make sure your shipping address is correct before placing your order. Because we begin processing orders right away, we cannot change the address after an order is placed, and we cannot retrieve a package that has already shipped.

Questions
For any shipping questions, please email us at pawmotion1@outlook.com with your order number.